User account and password

Find the answers to frequent questions regarding your user account here. There are also tips on what to do if you want to change, or have forgotten, your password.

User Account

Obtaining your user account

Once you have been admitted to a course or a program at the University of Skövde, you will be able to obtain your user account. There are a few ways to do this:

  • On the "activate user account" site You need your Swedish Civic registration number and the e-mail address you used when you applied to the University. Your registration number is printed on your letter of acceptance and looks like this: YYYYMMDD-LNNN (f ex 19950205-T436). NB! If you have a Microsoft email (live, hotmail or outlook), you might not retrieve your account information. Please use one of the following services to activate your account.
  • On the "manage account" site (requires Swedish BankID)
  • By visiting IT Helpdesk at the school. Remember to bring photo identification.
  • By sending an application. Fill out the account application form, sign it and mail it to:

    IT Services Office
    User account application
    Box 408
    S-541 28 Skövde Sweden

    You can also scan the signed application and e-mail it to

Remember that you need to register for your classes in order to be fully activated! You can register for classes in the Studentportalen once you have activated your account.

How long is my user account active? 

Your account is active one semester after the last course you are registered on is finished.

Where can I use my account?

You can use your account to:

  • Log in at the University's computers, printers and your student e-mail account.
  • Log in to Studentportalen, where you can also access Scio, with your course material.
  • Use the library's databases from outside campus
  • Connect your devices to eduroam (WiFi) at the school and other places where it is available.

Rules for computer use

Your user account at the University of Skövde is personal. You should not let anyone else use it. This document describes the rules for computer use.


Have you forgotten the password or want to change it?

Change your password on a computer at the University

  1. Log in to one of the University's computers
  2. Press ctrl+alt+del
  3. Click Change Password
  4. Specify your old password and your new one twice
  5. Click on the Arrow

Change your password in the webmail

  1. Log on to the webmail
  2. Click Options
  3. Click Change your password
  4. Type your current password once and type twice your new password
  5. Click Save

Receive a password in a text message (SMS)

Go to our SMS-service

Receive a password in an e-mail

Go to our e-mail service

Via BankID

You can change your password by using your (Swedish) BankID

Password Restrictions

  • At least 8 characters
  • At least one upper character
  • At least one lower character
  • At least one number
  • No Swedish special characters (å, ä or ö)
  • Must be different from your old password
  • Must not contain your user name or your name
  • Must be a password different from one you have already used


IT Helpdesk 

Phone: 0500-44 88 00
Desk: Building E, first floor (next to Student services)

Opening hours


Jan 20: 10-16
Jan 21: 10-14.30

Weekdays 10-11.30 and 12.30-14.30


Weekdays 8-11.30, 12.30-16
Closed Thursdays 8.30-9.30


Watched weekdays 8-16

System maintenance

IT service conducts system maintenance once a month, normally Fridays from 8 am to 12 pm. You may experience system errors in all University IT-systems.

Maintenance windows 2020:

  • Jan 17
  • Feb 14
  • Mar 13
  • Apr 17
  • May 15
  • Jun 12
  • Jul 17
  • Aug 14
  • Sep 11
  • Oct 16
  • Nov 13
  • Dec 11